If you are in an emergency, in danger, or you or someone close to you has seriously harmed themself, call triple zero (000) for emergency services.

If you are in a crisis and need immediate help, call one of the following helplines that offer crisis support and counselling over the phone:


If you are with someone who is acutely unwell and is also talking about suicide, it is important to:

    • stay calm
    • stay with them, or keep them on the phone and find out where they are
    • phone Lifeline (13 11 14) to speak with a counsellor for immediate advice and support
    • call triple zero (000) immediately (if they are hurt, ask for an ambulance first)

Talking with someone experiencing a mental health crisis

When someone is acutely unwell with mental illness they could be feeling suicidal, experiencing severe anxiety, reacting to a life problem, having a psychotic episode – or a combination of all of these symptoms.

There are some simple strategies that will help you connect with the person in distress:

    • introduce yourself calmly and clearly
    • explain why you are there
    • be polite and non-threatening but also be honest and direct
    • listen to what they are saying in a non-judgmental way
    • avoid confrontation
    • ask them what they see as the main problem
    • do not attempt physical contact, except to prevent serious assault or suicide attempts
    • encourage them to talk to a mental healthcare professional
    • follow up any traumatic experience with counselling for yourself.

Other mental health helplines and online support:

    • SANE Australia Helpline  call 1800 18 7263 for information about mental illness, treatments and support for you and your carer.
    • Mensline Australia  call 1300 78 99 78 for telephone support, information and referrals for men dealing with relationship issues, or visit their website.
    • Beyondblue  call 1300 22 4636 for telephone support, information and resources for people dealing with depression or anxiety, or visit their website.
    • MindSpot Clinic call 1800 61 44 34 for a free assessment and treatment service for Australian adults with anxiety or depression.
    • Support after Suicide  visit their website for resources, information, counselling and group support for people dealing with suicide.
    • Black Dog Institute  visit their website for information on symptoms, treatment and prevention of bipolar disorder and depression.
    • Mindhealthconnect access mental health care services, resources and online programs.
    • Relationships Australia  call 1300 364 277 or visit the website for relationship support for individuals and families.
    • Direct Line  call 1800 888 236 for Confidential alcohol and drug counselling and referral.
    • Lifeback Tracker  This 32-page booklet provides you with step-by-step guides and charts to measure, track and analyse the benefits of the 4 Lifeback principles over a 9 week program.

Help for parents, children and teenagers:

    • Lifeline  call 13 11 14 for this free, 24-hour Australia-wide crisis support and suicide prevention service.
    • Suicide Call Back Service  call 1300 659 467 for this free service for people having suicidal thoughts, family or friends affected by suicide, and healthcare professionals treating suicidal people.
    • Kids Help Line call 1800 55 1800 for free counselling and advice for young people between the ages of five and twenty-five.
    • Youth Beyond Blue call 1300 22 4636 for free telephone counselling or visit their website for information, resources and support for young people with depression or anxiety.
    • ReachOut  visit their website for information, tools and support for young people with mental health issues.
    • Parent Helpline phone 1300 364 100 Information and support on health, behaviour, development and parenting for parents and carers.
    • Child Abuse Report Line 131 478 To report a reasonable suspicion that a child has been or is being abused or neglected phone the Child Abuse Report Line (CARL). The report line is open 24 hours a day, 7 days a week.

Mental health help for veterans and defence force personnel and their families:

Christian Church services and support in South Australia: